COOKIE POLICY

Last updated January 07, 2024

This Cookie Policy explains how Omega Drains (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at  https://www.omega-drains.co.uk (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Omega Drains) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

This privacy policy sets out how Omega Drains uses and protects any information that you give Omega Drains when you use this website.

Omega Drains is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Omega Drains reserves the right, at its discretion, to make changes to any part of the website, the Information or these Terms. Omega Drains may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.

This policy is effective from May 2018. By continuing to use the website you agree to be bound by these Terms as amended.

What we collect

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page or request information on a specific service.

We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms:

We may collect the following information:

Name and job title.Company or organisation.Contact information, including email address and telephone number(s).Demographic information such as postcode, preferences and interests.Other information relevant to customer surveys and/or offers.Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.

What we do with the information we gather

We require this information for the purposes of:

Internal record keeping.Contacting you for market research purposes. We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way, please email . We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Omega Drains uses traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Omega Drains does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all personal information collected through our website in accordance with our data protection standards.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission, or are required by law to do so. Employees, associates, and agents of Omega Drains may be given access to any personal information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates, and agents who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the website or to deal with requests which you submit to us.

We may use your personal information to send you promotional information about Omega Drains and other information related to our industry.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to the Data Protection Officer at Omega Drains.

If you believe that any information we are holding on you is incorrect or incomplete, or if you have any other data protection related issues or queries, please write to the Data Protection Officer as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to . We aim to respond in a reasonable time (normally 24 hours). Our Data Protection Officer will manage your complaint and will give you additional information about how it will be handled.

You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk.

Information Notice to ClientsUpdate to our Privacy Policy 2018

May 2018

This information notice is in relation to The General Data Protection Regulation GDPR data protection compliancy, enabling Omega Drains to be fully compliant by May 2018.

This is an amendment to the current Omega Drains Privacy Policy.

In line with the GDPR we are requested to comply with the following privacy terms:

How and what information is collected about you

We may collect the following information by email, telephone call, by post, or in person:

  • Date of Birth.
  • Tel/Mobile.
  • Family / next of kin / friend details (if relevant).
  • Employment details (if relevant).

What we do with the information we gather and what it is used for

  • Internal record keeping.
  • Reporting to referring/instructing parties.
  • Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect.

Privacy Policy

Omega Drains is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when working with Omega Drains, you can be assured that it will only be used in accordance with this privacy statement. This policy is effective as from today.

Name and contact details of the Data Protection Officer

Omega Drains T: 0738 7799 222

Controlling your personal information

We will not distribute, sell, or lease personal information to third parties unless we have your explicit permission or are required by law to do so.

How you can access your information

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on, you please write to the Data Protection Officer at Omega Drains.

There is no longer a charge for this service.

How long we keep your information for

The Regulation does not set out any specific minimum or maximum periods for retaining personal data. Instead, it says that: Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

See this link: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/.

Omega Drains will retain personal data for 7 years for adults.

How you can opt-out and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please write to the Data Protection Officer at Omega Drains